We have listed the most frequently asked questions here.
FAQ
1. ARRIVAL AND DEPARTURE
The double rooms are available from 2 p.m., the apartments from 3 p.m. If you arrive after 6 p.m., please let us know in advance. Departure by 11 a.m.
2. ELEVATOR
The apartments in the house on the Moselle promenade can be reached by elevator. There is no elevator in the house on Oberer Weg with the double rooms and the studios.
3. BATHROBE RENTAL
For 3.50 € you can borrow a cozy bathrobe from us.
4. BATHROOMS
All bathrooms are equipped with a shower, hairdryer and make-up mirror.
5. TRAIN STATION SHUTTLE
Let us know your arrival time at the train station in Cochem up to two days in advance of your arrival and we will be happy to pick you up from the station. Is your train late? No problem – just give us a call. To ensure that your stay ends in a relaxed manner, we will of course take you back to the train station on the day of departure. The platforms at the train station in Cochem can be reached by elevator.
6. BED LINEN
Are you allergic or do you have a special pillow request? Just let us know before you arrive. We prepare your bed according to your wishes.
7. BICYCLES
Do you have your bikes with you? Our lockable bike room is located directly opposite the Moselle cycle path. There you also have the option of charging the batteries of your e-bikes.
Would you like to rent bicycles? Bicycle rental Schrauth is approx. 200 m away. More bike shops can be found in the center of Cochem.
8. BREAKFAST
On our rich breakfast buffet you will find regional products such as fresh cold meat from the butcher’s shop Noss, honey from the beekeeper from Cochem, mustard from the historic mustard mill and homemade jam. You like your egg boiled, scrambled or fried? No problem, we prepare everything freshly according to your wishes.
Do you have a food allergy? No problem – just let us know before you arrive. We get the right food for you.
9. PETS
Unfortunately, we generally do not accomodate pets in Haus Erholung.
10. MOTORBIKES
Are you traveling by motorbike? Of course, there is also a free parking space for you on Oberer Weg or in our locked garage.
11. PARKING
Are you arriving by car? Sufficient free private parking lots are always on site on Oberer Weg.
12. SMOKING
Smoking is not permitted in all interior areas of the houses and during breakfast on the terrace. Smoking is allowed on the balconies of the rooms.
13. INVOICE
You can pay your bill in cash or by EC, Visa, Master or Diners Card. Do you need an invoice for your company? No problem – just give us the company address for the invoice.
14. INDOOR SWIMMING POOL
The swimming pool is approximately 5 x 9 m in size. The water temperature is a refreshing 27 degrees. The swimming pool is open from 7.30 a.m. to 9 p.m. Bath towels and shampoo / shower gel are available in the swimming pool area.
15. CANCELLATION
There is an emergency and you cannot arrive? Cancellations and changes made up to 14 days before the arrival date are free of charge. Do you have to cancel on short notice? Of course, we always try to rent the room or apartment again. For cancellations and changes as well as no-shows, 80 percent of the price will be charged for the time in which the room or apartment could not be rented to someone else.
In order to feel completely carefree, we recommend that you take out travel cancellation insurance.
16. HIKING
We are happy to help you find the most beautiful routes and lend you a hiking map.
17. WINE AND SPARKLING WINE
For yourself or as a gift. We would be happy to recommend a bottle of wine or sparkling wine from the Edgar Comes winery in Klotten. Try a bottle from our drinks refrigerator or take the wine home with you at the winemaker’s price.