hotel-xenia
hotel-xenia
  • Haus Erholung
  • Rooms
    • Double Rooms
    • Studio
    • Family Rooms
  • Apartments
    • Apartment „Ravene“
    • Apartment „Von Lauff“
    • Apartment „Brauselay“
  • Indoor pool
  • Service
    • Breakfast
    • Rates
    • Brochure
    • FAQ
  • Activities
  • Contact
  • Deutsch

FAQ

We have listed the most frequently asked questions here.

1. ARRIVAL AND DEPARTURE

The double rooms are available from 2 p.m., the apartments from 3 p.m. If you arrive after 6 p.m., please let us know in advance. Departure by 11 a.m.

2. ELEVATOR

The apartments in the house on the Moselle promenade can be reached by elevator. There is no elevator in the house on Oberer Weg with the double rooms and the studios.

3. BATHROBE RENTAL

For 4.00 € you can borrow a cozy bathrobe from us.

4. BATHROOMS

All bathrooms are equipped with a shower, hairdryer and make-up mirror.

5. TRAIN STATION SHUTTLE

Let us know your arrival time at the train station in Cochem up to two days in advance of your arrival and after 14 pm we will be happy to pick you up from the station. Is your train late? No problem – just give us a call. To ensure that your stay ends in a relaxed manner, we will of course take you back to the train station on the day of departure. The platforms at the train station in Cochem can be reached by elevator.

6. BED LINEN

Are you allergic or do you have a special pillow request? Just let us know before you arrive. We prepare your bed according to your wishes.

7. BICYCLES

Do you have your bikes with you? Our lockable bike room is located directly opposite the Moselle cycle path. There you also have the option of charging the batteries of your e-bikes.
Would you like to rent bicycles? Bicycle rental Schrauth is approx. 200 m away. More bike shops can be found in the center of Cochem.

8. BREAKFAST

On our rich breakfast buffet you will find regional products such as fresh cold meat from the butcher’s shop Noss, honey from the beekeeper from Cochem, mustard from the historic mustard mill and homemade jam. You like your egg boiled, scrambled or fried? No problem, we prepare everything freshly according to your wishes.
Do you have a food allergy? No problem – just let us know before you arrive. We get the right food for you.

9. PETS

Unfortunately, we generally do not accomodate pets in Haus Erholung.

10. MOTORBIKES

Are you traveling by motorbike? Of course, there is also a free parking space for you on Oberer Weg or in our locked garage.

11. PARKING

Are you arriving by car? Sufficient free private parking lots are always on site on Oberer Weg.

12. SMOKING

Smoking is not permitted in all interior areas of the houses and during breakfast on the terrace. Smoking is allowed on the balconies of the rooms.

13. INVOICE

You can pay your bill in cash or by EC, Visa, Master or Diners Card. Do you need an invoice for your company? No problem – just give us the company address for the invoice.

14. INDOOR SWIMMING POOL

The swimming pool is approximately 5 x 9 m in size. The water temperature is a refreshing 27 degrees. The swimming pool is open from 7.00 a.m. to 9 p.m. Bath towels and shampoo / shower gel are available in the swimming pool area.

15. CANCELLATION

There is an emergency and you cannot arrive? Cancellations and changes made up to 14 days before the arrival date are free of charge. Do you have to cancel on short notice? Of course, we always try to rent the room or apartment again. For cancellations and changes as well as no-shows, 80 percent of the price will be charged for the time in which the room or apartment could not be rented to someone else.
In order to feel completely carefree, we recommend that you take out travel cancellation insurance.

16. HIKING

We are happy to help you find the most beautiful routes and lend you a hiking map.

17. WINE AND SPARKLING WINE

For yourself or as a gift. We would be happy to recommend a bottle of wine or sparkling wine from the Edgar Comes winery in Klotten. Try a bottle from our drinks refrigerator or take the wine home with you at the winemaker’s price.

Do you have further questions?
Contact us here

Phone

You are also welcome to call us.
+49 2671 7599

E-Mail

Or just send us your questions and suggestions by email.
info@haus-erholung.de

+49 (0) 2671 / 75 99

info@haus-erholung.de

Reception: Moselpromenade 64
D-56812 Cochem

Guest house: Oberer Weg 18
D-56812 Cochem

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+49 2671 / 75 99

info@haus-erholung.de